Anna the store manager was very professional and took the time to make sure we found what we wanted. Also left with a Gift which was a wonderful extra surprise.
Amir gave us great service, a great price, and we loved it!
This is the worst experience ever!!!! I'm a first time customer... I'm putting a star just because I have to in order to put my rating. We had scheduled a delivery for Oct 8 and on that day I discover our order is on 2 separate trucks. Both orders had different delivery times. So I call to reschedule for Oct 12. Dispatcher said I was all set. Soon after that I get a call that delivery was outside my house. Luckily I was near by so I met them. I called back again explaining what had happened and telling them I wanted to make sure the second truck was actually rescheduled for Oct 12. Again, they said I was set to go. Guess what today's date is?!? Oct 12. I received no call so I decide to call them and I'm being told my order is not on schedule. Really?!?!? I took a day off work to make sure I was home and I'm being told it's not on route. They say I can expect to get it on Nov 2nd. It's just ridiculous. What am I suppose to sit on??? I am obviously returning it all!!!! Don't go there!!! Bad customer service!!!!
First of i want say that the sales part was somewhat ok. Not great but OK. We had 2 separated orders delivered on the same date. While i was watching them set up one bed, the second person was setting up the kids bed. I think because i was watching the didn't screw around. Once the kids bed was set up, it look good and they left. Come a few hours later. I walk in the headboard is crooked and the left side if the bed is sticking out. I tried to push it back and it started creaking bad. I stopped. I took the mattress and the pad of and what i saw i was shocked. These "installers" assembled it at a 25-30 degree angle, where the left side of the bed was sticking out. The plywood plank on the frame were angled and screwed down as well, so that is why it was pushing out. I took me about 1 hours to disassemble it and put back together properly and with a level.
They have some pretty exclusive pieces to give your place a special touch. Customer service is excellent, they are always available to cater your need. The bedroom sets are fantastically arranged to help you get ideas.
I called the store and they were were rude and unprofessional and refused to help. The put me in touch with the delivery company who said they are not responsible and if i was issue, i can go kiss their ass and sue.
I called customer loyalty and i was told that there is nothing they they can do even though they admitted fault. They tried to blame me for not watching them closes enough or give them directions- Come on- these are adults. They offered $25 gift card to their store and that is all. No apology, not refund for install services nothing. Overall very rude incompetent department. I made a big mistake shopping there
The Roomplace is a US Furniture Store based in Arlington Heights, Illinois. The Roomplace is located at 40 E Rand Rd, Arlington Heights, IL 60004, USA.
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